Workstation Customer Care Hiring for Customer Service – Rent a Bike Job at Berlin Full Time
Our customer is an European conglomerate and active in urban mobility. A small but growing business unit deals with the provisioning of rental bicycles. The concept is well known: Customers receive a code via mobile phone to open the lock and also when they lock the bike again. Billing for the use takes place to the minute, reported on the telephone bill. For the support of inquiries, for customer support and for complaint handling we are looking for you (m/f/d) to join the customer service / customer support department.
What you will do in this customer service role:
Assist in unlocking bicycle locks
Reservations and order confirmation
Capture damages and trigger repairs
Customer master data maintenance
Receive vandalism reports
Help with invoice queries
The ideal candidate (m/f/d) for this customer support vacancy:
