Zions Bancorporation, N.A. Looking for Product Manager – Identity and Access Management at Midvale, UT Full Time

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently seeking a Product Manager, Identity and Access Management to join our Digital Strategy team. 

Banking is being digitally transformed and the impact will be greater than we now imagine. Customers want to interact with us differently and have very demanding expectations of their bank. Fintechs have also been propelling the industry forward. Join our product team to help Zions transform its banking. The successful candidate for this position will be responsible for providing our customers with secure, appropriate and quality experiences as they engage with us across multiple channels, with a focus on our new Customer Identity and Access Management platform.

We know that an exceptional company can only be built by exceptional people, working together as a great team. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, and to reward them for their contributions to our success.

If you have the drive, ambition and skills, we want to give you the opportunity. Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let’s talk about how we can help one another succeed.

• Refine the vision, strategy, and roadmap for customer identify and access manage (CIAM), including centralized entitlements across multiple customer-facing applications
• Partner with other key leaders building the target state digital ecosystem to achieve broad goals including providing our customers with consolidated, consistent, modern and engaging experiences
• Develop and maintain the feature and epic backlogs
• Partner with technologists, affiliate banks and lines of business to ensure alignment and prioritize opportunities
• Identify needed UX research, including customer experience journey mapping, to identify improvement opportunities and define target state vision
• Partner with the agile product owner to ensure alignment with use case backlogs
• Provide robust communication across the organization as appropriate
• Support vendor assessment and technology/platform selection processes
• Develop business cases and secure funding for opportunities, as needed
• Define people and processes needed to effectively leverage planned capabilities

Qualifications:

• Requires a Bachelors in business, information systems or related field and some working experience in product management, product analysis, design and development or other directly related experience.
• Prefer 4+ years of technical product management or user experience (UX) or other directly related experience
• Prefer 3+ years of experience working with customer identity access management platforms
• Prefer 2 years of experience working in the financial services industry, ideally commercial and retail banking
• Requires strong knowledge of Customer Identity and Access Management and either technical product management or user experience research and design (aka UX R&D, human centered research and design, user centered design),
• Able to define a vision and successfully engage diverse stakeholders on the journey to achieve the vision,
• Ability to manage projects and think creatively, 
• Must have excellent judgment and communication skills, both verbal and written, 
• Ability to analyze and resolve problems,
• Must be results oriented, customer focused and able to think strategically
• Excellent customer relationship skills.
• Highly analytical with strong technical acumen
• Positive and energetic team member and business leader